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This message is dated Wednesday 29th January 2020 - Ascot

Alert message sent 29/01/2020 15:57:00

Information sent on behalf of Thames Valley Police


This message is dated Wednesday 29th January 2020 for Ascot.
 
A VERY GOOD BEGINNING OF THE WEEK
 
NO CRIME TO REPORT IN THE LAST 48 HOURS !

 
1.  The aggrieved in Cookham was called by someone who said they were the HMRC - Inland Revenue - Their name had come up in a tax fraud case could they please PRESS 1 - to obtain more details.  The aggrieved simply did the right thing - AND PUT THE PHONE DOWN.  The scammer called again the very next day - and had the phone put down on them again.
 
2.  The aggrieved received a call supposedly from a ‘police Officer’ based at Heston Police Station, who said he was part of their fraud team.  He said there had been a suspicious payment to a cruise company, of £700 taken out of her account - did she make the payment ?  Again - this aggrieved was switched on and was suspicious.  She said, she would look into it and phone them back.  She phoned her bank on another line, who confirmed that no payment of £700 had been made - it was a scam.
 
3.  The friend of an aggrieved, visited them.  The aggrieved said she had been on the phone to Microsoft or BT, in India.  Apparently her computer was running slowly and there was possibly, pornographic images on it.  They had been on the phone for an hour and were helping her, to clear it all out.  They had asked her to type in some coding letters and to press enter.  She had done this and they then directed her around the computer.  She was then told to leave the computer on all that night, so that various cleaning and diagnostic programmes could run.  They said they would ring back at 9 a.m. on Saturday 18th January - the day the visitor arrived.  The visitor immediately explained that it was a scam and closed down and unplugged the computer.  They checked with BT who said it was a scam, to remove the battery from the laptop, change all the passwords and cancel all cards with the bank.
The scammers did in fact call back the next day.  The aggrieved said she no longer had a computer and the scammer called her a liar !  They called back several times and each time, she put the phone down.  On one of the calls, they said they were Microsoft and the call was genuine.  The aggrieved has since been plagued with calls from them.  The friend reports that it was very difficult to persuade the aggrieved that it was a scam, and it was only when the scammer called her a liar, that she began to believe it !  They said it was a really difficult message to get through.
 
I had a meeting today with Honor Ryan from the RBWM Trading Standards Scambuster Group.  She asked me to put this message out !
 
Hi Jeff
 
I will be on BBC Radio Berkshire at 8.20 a.m. tomorrow morning !
 
It is in relation to a telecommunications business, we have been investigating for a while now – they had been taking direct debits from bank accounts, of elderly victims (they all tended to be over the age of 65yrs) - for non-existent call blocking services.
 
The amount was £21.99 pcm and some people, had been paying this for 24 months.
 
On advice from us, hundreds of residents, obtained refunds.
 
The company, also engaged in ‘slamming’ telephone lines - i.e. taking the line over from the current service provider, saying it will be a lot cheaper, but the costs were always significantly higher, with lots of unnecessary extra’s added.
 
They would then make it extremely difficult, for the person to get their line released back to the original provider, without them paying in excess of a £300 termination fee !  In some cases, they cut of the telephone line completely.
 
None of the contracts had been set up correctly in the first place, as no cancellation rights had been given, therefore the contracts were not enforceable.
 
Over 13,000 people across the UK were scammed in this way, with 40 being in the Royal Borough.
 
Our Advice –
 
When a contract is made ‘at a distance’ i.e. over the phone or online, there is a cooling off period of 14 days, where it can be cancelled.
 
Make sure, you receive all of the information in writing.
 
Monitor your bank statements and query any unusual direct debits / payments with your bank.
 
If you have any concerns about a business or a telephone call, please contact Citizens Advice Consumer Helpline on 03454 04 05 06, where advice can be given and all notifications, are sent through to your local trading standards service.
 
Please look out for your elderly relatives and neighbours.
 
Honor Ryan
 
 
FOR THOSE OF YOU NOT SIGNED UP TO RECEIVE RBWMs MONTHLY ONLINE NEWSLETTER:
 
RBWM wants to hear your views on their plans, to transform ‘early help services’ into integrated, ‘one-stop family hubs’.
 
The proposals could see local resources refocussed, to support our most vulnerable children, young people and families, helping to reduce the need for statutory intervention.
 
If approved, the plans will see services being run by ‘children's centres’, ‘youth centres’, ‘parenting service’, ‘health visitors’, ‘school nurses’ and the ’family resilience service’ bought together, into one stop "family hubs" so that residents accessing this support, can get all the help they need in one place.
 
The hubs will provide services to children aged between 0-19 and up to 25 years, for young people with a learning difficulty, or disability.
 
The proposed model focusses on using high footfall centres more intensively and responsive outreach work to replace the reliance on a static and inflexible timetable led programme, allowing our resources to keep pace with the needs of our most vulnerable residents. 
 
The consultation is available:
 
https://surveys.achievingforchildren.org.uk/s/AOO32/
 
 
or you can attend a variety of consultation sessions in Children Centres
 
https://www3.rbwm.gov.uk/news/article/387/your_views_to_be_gathered_on_future_of_children_s_and_youth_centres
 
for more information. 
 
NEXT:  I RECEIVED THIS FROM Roger:
 
Hi Jeff,
Nottingham Knockers are operating in the area again. One young man visited Tollgate last night. Not apparently, carrying any products for sale.
Best wishes,
Roger
Many thanks Roger.  These young lads - and now girls - selling household products, have a new scam.  The young sales-people, don’t want cash any more, they have a card machine.  They ask you to put in your card and PIN number, then wave the device about – ‘to get a signal’.  They are in fact changing the amount charged, which in some cases it was up to £500 !!!
 
BE ON YOUR GUARD - REMEMBER THE NHW MOTTO:
 
I DO NOT BUY GOODS AND SERVICES AT THE DOOR !
 
DON’T DO IT - DON’T LET IT BE YOU !

 
 
CRIME:
ASCOT:

ascotnhpt@thamesvalley.pnn.police.uk
SUNNINGDALE:
NO CRIME TO REPORT

 
SUNNINGHILL:
NO CRIME TO REPORT
 
ASCOT & SOUTH ASCOT:
NO CRIME TO REPORT
 
NORTH ASCOT:
NO CRIME TO REPORT
 
MEMBERS’ COMMENTS:

 
FIRST - from Bob:
 
Dear Jeff

Many thanks for your invaluable Thames Valley Alerts, the advice is so-useful.
 
Firstly, I always lock my car on exit, even when paying for petrol, then try the door handles.
 
I used to get up to 7 scam calls a day, but since fitting a BT Call Guardian, I have not got a single one.
 
I had a Home Security Assessment, carried out by a PCSO, on my home some time ago and I have followed the recommendations. Motion activated security lights front and back, spiky strips on top of 6ft fences by the road and at the back, accessible windows, kept locked etc.
 
I am about to buy a video door bell !
 
I keep nothing of value in my shed.  All my tools etc. are in locked in my garage.
 
I never talk to unexpected trades people at door.
 
I go on the principle that if I can make things as difficult as possible for the ill-intentioned, then it may be easier for them to try elsewhere.
 
Cheers,
 
Bob
 
Excellent advice Bob !
 
NEXT: In from James:
 
Hi, Jeff,

 
I received a phone call from an Asian sounding voice recently.
 
He said he was from ‘Sky’.  He then told me my Sky box needed updating, they would do it for nothing and also, they would drop £30 from my monthly payment.
 
He said for security reasons, he needed to know my date of birth, I thought it was a scam from the start, so I gave him a fictitious birth date, which he ‘verified ‘confirming that the date was correct.  He then asked which bank I used, for my direct debit.  Again, I gave him a different bank from my own.  He then asked for my bank sort code - at which point - I told him where to go.....  
 
I think some elderly or vulnerable people might fall for this scam, so I’m informing you, so you can hopefully warn others of this scam.
 
Kind Regards, James
 
Many thanks James

 
I have received an email into my Police email box from the Warren Buffett Foundation.  I have been chosen to receive a donation of $1,500,000.  To find out how to get this money - please reply to the email !!!
 
DON’T DO IT - DON’T LET IT BE YOU !
 
Please consider using our online reporting system but please note this reporting tool is not for use where a crime happening right now, the suspect is still at the scene, or anyone seriously injured or in immediate danger.
 
 
NEXT FROM SARAH:
 
Hi Jeff

I received the tv licence scam 10th Jan too. Obviously checked my bank first to see if payment had gone out and it had.


Sarah
 
AND FROM ROBERT;
 
Hi Jeff,

 
I have received an email from TV licensing informing me that my direct debit payment had failed.
This is a scam. Do not log onto this site. They want bank details from you.
 
Regards
 
Robert
 
NEXT:  From Anne
 
Hi Jeff

 
You might like to know that the latest phone scam message I've received told me that Amazon had taken £39.99 out of my bank account to pay for my Prime membership.
 
Press 1 to be put through to Amazon,
 
I 'fell' for it, as I do use Amazon but don't have a Prime account.
 
The line transferred to an Asian-sounding voice on a crackly line, who was happy to help. There was no question that I'd be reimbursed in full... once I'd given him my Amazon account details, bank info and so on.
 
I put the phone down and was disappointed with myself, for not recognising it sooner, but it had me fooled for a few minutes.
 
With my best wishes,
 
Anne
 
Thanks Anne,

 
Hard to reveal, but I am sure it will help our members !  You fall for it, because they catch you off guard and – they are really good at what they do !!!
 
I hope they took nothing from your bank.
 
Jeff
 
NEXT from Geoff
 
Hi Jeff,
 
A NEW SCAM ?

 
This morning I received what I think is a scam phone call:
My landline rang, then there was a pause. Then a recorded female voice starts.
 
What I think it said was:
“This is BT. We will disconnect your internet in the next 24 hours. This is because we believe hackers have broken into your system. Please press 1 for... press 2 for...”


As soon as the call started, I suspected a scam, so I did not fully catch the end of the message, and switched off the connection.
 
I am not with BT.
 
Needless to say, my internet and phone connections seem to be working as normal. Should anything else happen, I will advise you.
 
GEOFF
 
Many thanks Geoff.

 
 
https://www.thamesvalley.police.uk/
 
follow us on Facebook:
 
https://www.facebook.com/TVPWindsorandMaidenhead
 
Eyes, ears.....and Brain
 
Jeff
Jeffrey.pick@thamesvalley.pnn.police.uk
 
“The Windsor & Ascot Neighbourhood Watch Association‘s aim is to encourage participation in NHW in the Windsor & Ascot parish areas, with a particular focus on increasing safety for residents, preventing scams, fraud and cybercrime, and assisting our elderly and vulnerable neighbours.
The Neighbourhood Policing Team areas covered by the W&A NHW Association are: Windsor Central (Windsor Inner, Eton & Eton Wick), Windsor West (The Clewers, Dedworth, Oakley Green), Windsor East (Old Windsor, Datchet, Horton, Wraysbury) and Ascot (Ascot, Sunningdale and Sunninghill).
The Association also has a Facebook page: www.fb.me/WindsorAscotNHW which you can Like and Follow to keep track of local NHW news.
Residents of these areas are encouraged to join the Windsor & Ascot NHW Association by signing up on www.ourwatch.org.uk, using their postcodes to find the most appropriate NHW scheme to become a member of. 
For more information please contact the Multi-Scheme Administrator for Windsor & Ascot
NHW, Paul Ghent at WindsorAscotNHW@gmail.com”
 
Message sent by
Jeffrey Pick (Police, Community Engagement & Resilience Officer, Windsor & Maidenhead LPA)

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