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NHS Track and Trace Scam

Alert message sent 09/06/2020 15:02:00

Information sent on behalf of Thames Valley Police

We have all been warned of possible scams in connection with the NHS Track & Trace Service.  Here are the details of a recent phone call where the recipient is noted as ‘X’.

Caller: Good morning.  I am calling from the NHS Track & Trace Service.  According to our system, you are likely to have been in close proximity to someone who has tested positive for Covid-19.  This means that you now need to self-isolate for 7 days and take a Covid-19 test.

X: OK.  Can you tell me who that person was?

Caller: I am not able to do that.  That is confidential information.

X: Right…….So?

Caller: But you do need to be tested within the next 72 hours.  So, can I just get the best mailing address so that we can send a kit to you?

X: OK (gives address)

Caller: Thank you.  I just need to take a payment card so that we can finalise this and send the kit to you.

X: Sorry, a payment card?   I thought this was all free?

Caller: No, I am afraid not.  There is a one-off fee of £500 for the kit and the test results.  Could you read off the long card number for me, please, when you are ready?

X: No, that’s not right.  This is part of the NHS so there is no charge. 

Caller: I am afraid there is.  Can you give me the card number please – this is very important and there are penalties for not complying.

X puts the phone down.

If you should encounter something like this, do not be fooled by it and make sure that your friends and neighbours are aware of it.  Dial 1471 to get the caller’s number and do feel comfortable to phone the details to the police on 101.
Message End

Message sent by
Tracie Stone (Police, Neighbourhood policing admin, West Berks)

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