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This message is dated Friday 23rd August 2019 - Windsor

Alert message sent 23/08/2019 14:31:00

Information sent on behalf of Thames Valley Police

This message is dated Friday 23rd August 2019 for Windsor.
I have been receiving reports from people that they have not been receiving messages.  As this affected quite a large number of people, I referred the problem to VisaV who wrote the software and support the system.
This was their reply:
Hi Jeff,
I can confirm that no emails have been successfully sent to your recipient, since the 9th. August.
I'm not sure if you are aware, but our systems were moved to a new data centre, on the 10th August and we did have issues sending emails to some addresses, as they were not accepting them. The majority of messages are now sending successfully but we are still monitoring this.
I have sent 2 test messages to your recipient and he appears to have received both of them.
Once you send your next message, I would say to leave it for a decent amount of time, for the email to be generated and sent  - it can take a few hours, for messages with a lot of recipients and then to check if they has received it.
If not, please let us know, so we can investigate this further.
Apologies to your members, for any inconvenience caused.
Kind regards,
Nick Houghton
Web Developer & System Support

My messages delivered log, shows all messages are being delivered ! I hope it has been fixed.
NEXT:  Due to a lot of intel provided by members of the public, relating to a property in Dedworth involved in crime and anti-social behaviour; PCSO Tara Harris and her Sergeant Phil Collings, attended Reading Magistrates Court on Thursday the 22nd of August and gained a ‘Closure Order’ for the property.  The resident and those attending the property may not visit the property for three months.  The Housing Association are also investigating and will be taking matters further.
20/8 - 21/8  Tuesday 7 p.m. / Wednesday 1.30 p.m.  Cricket Club Pavilion, Home Park, Romney Lock.  Locks forced and wooden panels inside and been kicked in and vandalised.
21/8  Wednesday 4.15 p.m.  Car Park, King Edward VII Avenue.  Bag and wallet containing a large amount of cash stolen from a car.

21/8 - 22/8  Wednesday 11 p.m. / Thursday 7 a.m.  Bolton Road.  Burglaries X 2.  1.  Entry via back door - lock drilled.  The offenders were obviously looking for car keys for the BMW M3 on the driveway as easily portable items and cash left out ignored.  They were interested in the key rack in the hallway.  The car was not stolen.  2.  No signs of forced entry, but items of jewellery missing.
21/8 - 22/8  Wednesday 11.45 p.m. / Thursday 6 a.m.  Illingworth.  Burglary.  Entry through forced front window.  Search of the ground floor and wallet and Gucci handbag, stolen from the kitchen
22/8  Thursday 3.25 a.m.  Wraysbury Road, Wraysbury.  Burglary.  The owners were in bed when they heard noises out in the street of Wheelie bins being moved.  They then heard some loud thuds and banging at their front door.  The alarm then sounded as the front door swung open.  The owners shouted and three men made off climbing into an Audi A 7 and speeding away towards the M 25.

We are currently experiencing high calls for service on 101. 
Please consider using our online reporting system but please note this reporting tool is not for use where a crime happening right now, the suspect is still at the scene, or anyone seriously injured or in immediate danger.
Eyes, ears.....and Brain

follow us on Facebook:
Over the last few months, NHW in Windsor, Ascot and Sunningdale, has seen a resurgence in interest and activity.  New schemes have been set up with over 100 new members joining.  They are helping make a difference to the community, as a safer place to live. 
Go to
and enter your postcode, to find your nearest scheme and join.  Or start one yourself in your street. If one is in existence, but not mapped, it will not show. or contact the Scheme Administrator,  John Diack   at

Message sent by
Jeffrey Pick (Police, Community Engagement & Resilience Officer, Windsor & Maidenhead LPA)

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