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Alert message sent 05/05/2019 14:26:00

Information sent on behalf of Thames Valley Police

Courier fraudsters phone and trick victims into handing large sums of cash
to a courier that arrives at their home.
Thames Valley Police is calling on friends and family to help tackle the
problem by talking to elderly or vulnerable friends and relatives.
The talk should cover:
• Never deal with cold callers on the phone or in person, no matter how
polite or friendly they are. Saying no thank youand shutting the door or
hanging up the phone is not rude
• Your bank, the police or anyone legitimate will never send a courier to your
home to collect your money, your bank cards, and they will never ask for
your pin number. Close the door, lock it, and call 101 to speak to the police
• Keep a mobile phone next to the landline, and if you want to make a phone
call immediately after hanging up the landline, always use the other phone
• If you do hand over your bank details or cards, dont panic. Call your bank
immediately using another phone, such as a mobile phone, explain whats
happened and cancel your cards
• Legitimate callers will never try to rush you, scare you, or force you into
anything. If you feel scared or pressured at any point, hang up or shut the
door and tell someone whats happened
There are many variations of the courier scam, but it usually follows this
• A fraudster will cold call the victim on a landline, often claiming to be from
the victims bank, the police, a fraud investigator.
• The fraudster states their systems have spotted a fraudulent payment in
the victims account, or that they need the victims help in investigating
fraudulent activity at their bank
• In order to reassure the victim that they are genuine, they suggest that the
victim hangs up and rings the bank/police back straight away. However,
they dont disconnect the call from the landline so that when the real phone
number is dialled, they are actually still speaking to the fraudster
• Finally, the fraudsters will send a courier to collect cash from the victims
home address, or to take the victim to their bank to withdraw the money.
The fraudster will have then obtained the victims name, address, full bank
details, card and PIN

Message sent by
Robert Bliss (NHT, PSCO (bb), Banbury )

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