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This message is dated Friday 13th November 2020 - Ascot

Alert message sent 13/11/2020 14:43:00

Information sent on behalf of Thames Valley Police

FIRST:- I have received a correction form my last message from Melanie with regard to ‘The Water Board’ !
Hi Jeff,
Info on ‘water board’ is incorrect. It is Thames Water for sewerage and South East Water, for water supply.
Thanks Melanie - so if anyone comes saying they are from the Water Board to inspect your supply - send them away !!!!
Hi Jeff,

Please could you let me know if the official NHS track and trace telephone no 0300 0135000 can be used fraudulently?
We received a call at 7 am this morning which we didn’t answer . The message left stated the caller was ‘Beth’, from NHS track and trace and to look out for this number for future calls.
It sounded not quite right, as if it was urgent, why would they not leave a more informative message?
I just wondered if there was a scam known about involving this number, which when I googled it, states it was the genuine track and trace no ?
The official website says:
‘The alert will usually come by text, email or phone call. You should then log on to the Official NHS Covid website:
which is normally the easiest way for you and the service to communicate with each other – but, if not, a trained call handler will talk you through what you must do. Under-18s will get a phone call and a parent or guardian will be asked to give permission for the call to continue. Text messages will come from 0300 0135000’
I presume ‘Beth’ was the ‘trained call handler’.  There are Covid Track and Trace scams out there.  Can anyone out there working with Track & Trace, with expertise in this field, let me know what everyone should do if they gate a call like this, to verify if it is genuine, so that I can publicise it please ?  Many thanks.

The Mayor of RBWM, Cllr Sayonara Luxton invites you to take part in a special charity auction in aid of her chosen charity:
The auction will be run on-line by ‘Superstars’ from 9 a.m. on Saturday 28th November - to 9 p.m. on Saturday 5th December .
A link to the auction will be advertised just prior to 28th November.
Thank You
For more information email: or telephone 01628 796223
A Flyer is attached to this message
I have attached reference numbers to each crime report. If you live in the vicinity of any of the crimes mentioned and have CCTV or a video doorbell, can you please check the footage. If you have any that might be of interest to the police, can you please make contact with us, quoting reference number given.
I have added a new email address below.  The first email address is directly to your local Neighbourhood Team.  The second is to our investigation team.  Please use it to send any intelligence / video doorbell / CCTV footage you may have, which is relevant to any of the crimes lists below - quoting the reference number.
Alternatively you can call 101 or Crimestoppers anonymously on 0800 555 111 or email -

11/11  Wednesday 4.30 p.m. / 5.15 p.m.  Truss Hill Road.  Catalytic converter stolen from under a car.  Ref. No:  43200372054

11/11 - 12/11  Wednesday 1 a.m. / Thursday 4 a.m.  Lockton Chase.  Two cars parked on the drive - ENTERED BY UNKNOWN MEANS - Beats headphones and golf clubs stolen.  Ref. No:  43200372528
Hi Jeff,

Something we wanted to share.
We were victims of a burglary, on Wednesday 28 October.  We heard banging noises at about 5:30 p.m..  At this time of the year, at that time, it is quite dark.  A neighbour was moving out of one of the apartments that week, so we did not think much of the noises.  We just thought it was her moving furniture out.
I went out about an hour later, to put our rubbish in the outdoor bins and on the way back into the apartment block, I noticed that one of the ground floor apartment doors was open.  The apartment was at that time, unoccupied, as the residents were away.  I entered the apartment to see what was going on and noticed that someone had been through their personal belongings (open wardrobes and shoes on the bed).
I immediately called the police to raise the alarm.  We got a visit from two officers at 11:30 p.m. the same evening.  I was half-way through giving my statement, when one officer went down to see what more he could see.
It was then that he discovered that the window of the other ground floor apartment was broken and that it had also been burgled.  The burglars must have watched the apartments for quite some time.  They were quite brazen to break in at such an hour.  Saying that, I understand that "day-time" hour burglaries are actually more common than night-time ones.
I have to say that I was quite impressed with the service that we received from the police.  Andy McDonald who I understand is a scene investigator, based at Maidenhead Police station, called me and kept us fully up to date with their investigations and phoned me multiple times that evening and the next day.
The two officers who attended that evening, treated us with dignity and were very thorough with their investigation.  We also received a visit from CSI the next day and a follow-up investigation, by another officer.  They didn't find anything of use forensically in the one apartment, but did find some DNA of one of the burglars, in the other one.  The burglars did not take any electronic devices (no phones, tablets, etc.), because I suppose, these can be tracked.  They were only after jewellery.
I just wanted to pass on our excellent experience and hope everyone is doing well in Lockdown.
Best wishes
Thank you Gustav, not everyone takes the time to sit down and say thank you.

NEXT: from Brian, who has received a failed delivery email regarding an HMRC parcel from the Royal Mail.
The email states that they tried to deliver a parcel from HMRC, but no-one was home, could he please CLICK ON THE LINK, to reschedule delivery.
When you hover your curser over the LINK, the true destination appears.  It is neither HMRC, or Royal Mail - so immediately you know it is a scam.
What could it be about ? It could insert a Trojan or a virus onto the computer if you click on the Link. Or when you do, they will ask you some security questions to determine that you are - you !  Or, it may just be a way of finding out if the email address is live.
In any event - how did the Royal Mail, get Brian’s email address, just from a parcel delivery ?????
In any event:
A virgin Media scam:
Hi Jeff
I received a text allegedly from Virgin Media
VIRGIN: Services registered to this number will stop at MIDNIGHT as your account was marked inactive. Restore your account here:
As I have never been with Virgin, I know it is a scam and it follows the four points from your alert:
An inducement
Keep up the good work.
Thanks John - you’ve got it !

Please consider using our online reporting system but please note this reporting tool is not for use where a crime happening right now, the suspect is still at the scene, or anyone seriously injured or in immediate danger.
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Eyes, ears.....and Brain


The lockdown has resulted in many neighbourhoods drawing closer together in supporting local residents with needs, and in neighbours spending a lot more time talking to each other over fences or across the road. This has improved community spirit to no end, and a great way to keep this spirit alive is for residents to join their local Neighbourhood Watch scheme, or start up a new scheme if there is not already one covering their respective street.

Neighbourhood Watch is not just about looking out the window and being alert for any crime in the neighbourhood, it is much more than that. It serves as a valuable resource for crime prevention, in supporting the Police with things such as local home security surveys, installing crime prevention aids in homes for the vulnerable and elderly especially, helping those vulnerable and elderly residents with any other needs, and in drawing residents together in supporting one another.
The Windsor & Ascot NHW Association is making great strides in reactivating and expanding Neighbourhood Watch within the various parishes of Windsor & Ascot. Its Facebook page (@WindsorAscotNHW) is receiving multiple enquiries from interested residents and serves as a means to highlight local issues relating to crime and residents in need. New NHW schemes are continuously being set up with active Coordinators, and residents within those scheme areas can now benefit from the new initiatives being introduced by Neighbourhood Watch and Thames Valley Police.
To search for your nearest NHW scheme, or to set up a new scheme, visit and enter your postcode. 

For any questions relating to Neighbourhood Watch please contact the Windsor & Ascot NHW Association at

Message sent by
Jeffrey Pick (Police, Community Engagement & Resilience Officer, Windsor & Maidenhead LPA)

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