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This message is dated Friday 28th February 2019 - Ascot

Alert message sent 28/02/2020 11:30:00

Information sent on behalf of Thames Valley Police

This message is dated Friday 28th February 2020 for Ascot.



26/2  Wednesday midnight / 3.30 p.m.  Binfield Road, Shurlock Row.The owner returned to find their side garden gate open.  They then found their rear patio door was smashed.  Untidy search of the house.  Jewellery and controllers for a play station 4 stolen.
JUST IN from James:

In response to alert dated 26th February 2020 – Maidenhead
Hi Jeff,

The unfortunate person who acted on a call from the “BT Pro Care Team” is very likely to still be vulnerable, to future breaches.
The computer itself, is likely to be compromised.
When this type of attack is initiated, the attacker will create a “hidden” service account, or they will install a key logger and/or other malicious code that compromises the security of the PC.  Changing the user password will have no useful protective qualities at all.
In this case, the victim should either completely re-install windows/OSX, on a newly formatted hard drive, or use quality, commercial anti-malware software to remove unwanted programs. If it were me, I’d do the former.
Changing passwords will not protect his/her PC. The system should be considered compromised and not used if personal information is present.
If you think this is valid information, please pass it to the victim, and make the point in future that changing passwords is of little value after the PC is compromised.
What this means, is that once you hand your computer over to someone – these scammers always ask you to do that by typing in some code and pressing enter, they ‘proxy’ your system and create a remote access, hidden amongst the software to enable them to acess the computer at any time, without you knowing.
If you have every handed your computer over to someone in this way, take it to a computer repair shop to have it re-formatted back to factory settings.
Hi Jeff:
I too have had a “BT” scammer.  He said that they will be turning off my internet, because my computer has been hacked. They then asked me to go to my computer and turn it on.  I refused to do that and the conversation started to get nasty.  I told him that I never turn on my computer for a stranger and that he must be a scammer !
The other one is Amazon Prime.  I was told that my account has been hacked for about £37.00 and they could put it right, if I turn on my computer.  They get the same treatment from me.  Also I do not have an Amazon Prime account.
They are quite persistent and phone up, several days running, but not to-day fortunately.
Thank you for helping us to keep safe.
AND: from Doug:

Hi Jeff
We have received 3 of these BT calls.
The last call we received this morning – we challenged them and said our phone was being tapped by the police as we have received a few of these calls already – then they said “ do you want me to F$%# you!” I hung up.
Not sure if this will help but number came up as 02140915403.
Thank you.

If you have a phone which displays the number, it will usually be fake.  The scammers have software which makes you think the call is local, rather than international – knowing that would make the call suspicious !  If you are unsure, you can always put the number into Googal, that will reveal if it is a real number or one used by scammers.  If you don’t have the number, the first line of the patter will do !
NEXT:  From Tracey:
Hi Jeff,

I have just had the TV Licence scam – apparently my TV Licence has expired – to renew it now, click on the link.
Of course to do that, you would have to fill in details of your bank etc !!!
Many thanks Tracey !
NEXT: from Tony re investment proposals:
The duplicate email set out some investment proposals – with a LINK for more details !!
NEXT:  Amazon Prime again:

Hello Jeff,
I'm not sure if I should be reporting this to you or another of the contact details, but you are doing such a great job and I didn't get caught, so here goes:
I just received a call at work telling me my Amazon Prime membership is up for renewal and it will be £79.  If I had any queries to dial 1.
I DO have Amazon Prime, but I checked my account on-line and it's not due until August!
I suspect this is a great way into people's accounts.
Many thanks Sue,

If you reported it to Action Fraud, they will record it.  We then 'investigate' as far as possible and we check of the potential victim's welfare, particularly if they have lost money and signpost to support agencies.
We can only investigate crimes which occur here - the scams 'crimes' generally occur in the 'cloud' so there is international jurisdiction involved.
What we must do, is simply prevent people falling victim, by publicising current scams and frauds and the best way to do that, is not me telling people to put the phone down, but though other people's experiences and advice.
Many thanks for letting us know.
Please consider using our online reporting system but please note this reporting tool is not for use where a crime happening right now, the suspect is still at the scene, or anyone seriously injured or in immediate danger.
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Eyes, ears.....and Brain



The Windsor & Ascot NHW Association is making great strides in reactivating and expanding Neighbourhood Watch within the various parishes of Windsor & Ascot. Its Facebook page (@WindsorAscotNHW) has achieved a reach of over 24,000 people in the past month alone, and is receiving multiple enquiries from interested residents. In just the last few months ten new NHW schemes have been set up with active Coordinators, and residents within those scheme areas can now benefit from the new initiatives being introduced by Neighbourhood Watch and Thames Valley Police.

One such initiative is the introduction of free home security surveys conducted by a local PCSO, who will assess the security of your property for any potential vulnerability, and will make recommendations on what you can do to improve your safety and security. They will also offer very useful security items such as a variety of alarms, handbag bells and cables, fake TVs, etc., all of which are available, at no cost, courtesy of Thames Valley Police for those who cannot afford to purchase their own. They can further refer you to NHW for the supply and installation of additional security items such as door chains, magnified spy holes, etc., also at no cost to those who can’t afford them. 
If you are interested in a free home security survey please join your nearest NHW scheme via by entering your postcode, and if there is not a scheme in your area you can set one up very easily. Then you can submit a request for a survey to

For any questions relating to Neighbourhood Watch please contact the Windsor & Ascot NHW Association at

Message sent by
Jeffrey Pick (Police, Community Engagement & Resilience Officer, Windsor & Maidenhead LPA)

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