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New service satisfaction survey launched

Alert message sent 25/04/2019 11:00:00

Information sent on behalf of Thames Valley Police

Thames Valley Police (TVP) is launching a new service satisfaction survey which will ask the public to give feedback on their experiences when in contact with the force. 
From the 1 May 2019 TVP will be sending text messages to around 10,000 people a month who have contacted us to either report an incident or crime.
They will be asked to provide feedback on the response they received from the force.
The new text based survey is an expansion of the more in-depth telephone survey for which there currently is an overall satisfaction rate of 78.1 per cent.
The feedback is being gathered from the public in order to better understand the effectiveness of our response and how the force can improve the service provided.
People who have contacted Thames Valley Police, may be sent a text message to their mobile phone asking them to fill in a short text survey of just two questions.
We are aware that there are sensitivities around certain crimes and incidents for example in cases of domestic abuse. Due to these sensitivities texts will not be sent to victims involved in these cases. 
Thames Valley Police’s Deputy Chief Constable Jason Hogg, said: “Last year the force received more than 1.2 million calls for service.
“When people contact us we want to provide a caring, effective, and swift response and when things are at their most difficult for those we serve, we will strive to be at our very best.
“In light of this we are launching a new survey in order to understand the areas we need to improve upon and the public response will be hugely valuable to shape the service we provide.
“The survey is entirely voluntary but we would ask the public to take part if they receive a text from us as it will help us to ensure Thames Valley Police provides the service that you want from us.”
Important Information to note
  • Texts are at your providers standard rate
  • We want the public to have confidence that the text received is genuine. The number that we will send the text from will be 07860020479
  • People may opt out of the survey or withdraw consent for us to use your response for more information on this is on our website which also contains our privacy notice.  
Message sent by
Gareth Ford-Lloyd (Police, Media Officer, Thames Valley)

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