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Telephone Fraud

Alert message sent 02/01/2019 17:10:00

Information sent on behalf of Thames Valley Police

Over the past week, a number of fraud offences have been reported to us. Elderly victims are being contacted by a person claiming to be a Detective from the Metropolitan or Essex Constabularies. They are stating that money has been fraudulently taken out of their account and to protect the remaining funds, they must withdraw large sums of money which will be collected by a courier and kept in a safe place for them.

The line is left open and the victims are encouraged to either call 999 and ask for the detective or to call their bank to clarify that this is not a scam. Because the line is left open, a further fraudster pretends to be the Police Operator or the Bank.

Crime Prevention Advice
Scammers frequently emphasise the need for the victim’s discretion and tell them they cannot speak to friends or family due to it being part of an ongoing investigation, and tell them they cannot even speak to staff at their bank as they are not trustworthy and are being investigated. This is designed to isolate the victim.
To ensure you do not fall prey to this type of scam, BE REASSURED AND REMEMBER that in no circumstances would any bank, or the police ask you to take such actions. These types of request will only come from a fraudster.
Under no circumstances divulge your 4 digit PIN (Personal Identification Number) to anyone. 
Thames Valley Police is calling on friends and family to help tackle the problem by talking to elderly or vulnerable friends and relatives, assuring them that:
  • They should never deal with cold callers either on the phone or in person no matter how polite or friendly they seem. Saying “No thank you” and shutting the door or hanging up the phone is not rude.
  • Their bank, the police or anyone legitimate will never send a courier to their home to collect bank cards or cash and they will never ask for their PIN number.
  • Legitimate callers will never try to rush them, scare or force them into anything. If they feel scared or pressured at any point, hang up or shut the door and tell someone what’s happened.
If you receive this type of call, report it to Action Fraud on 0300 123 2040, or via their website. In an emergency dial 999.
Please feel free to circulate this message and advice to friends on social media.
For more information visit the crime prevention section of the Thames Valley Police website:
Message sent by
Karen Collins (Police, Admin/Co-ordinator, Wokingham)

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